Flowdesk

Intended audience

Operations managers, finance teams, and department leads at mid-sized companies dealing with manual workflow overhead.

Problem explored

Most operational work happens in email and spreadsheets, with approvals lost in threads and no clear audit trail. Connecting a company's actual systems requires custom integration work that never quite gets prioritised.

Product goals

• Centralise task tracking, approvals, and reporting in one tool
• Integrate with existing CRM, billing, and communication software
• Create an audit trail for critical operational decisions
• Reduce time spent on status reporting and manual data aggregation

Project scope

• Workflow mapping and process discovery
• Approval, task, and reporting interface design
• Third-party integrations with CRM, billing, and messaging tools
• Role-based permissions and audit logging

Design approach

The interface prioritises clarity over feature density. Every workflow has a defined owner, clear status, and visible next action. The visual language borrows from professional tools without the learning curve.

Technical approach

Event-driven architecture with webhooks for third-party integrations. Document storage with version history. Role-based permissions with department-level visibility controls. Built on Node.js with a React frontend.

Intended outcomes

These are design intentions from a concept project, not measured results.

• Designed to replace 4–6 separate tools for typical operations teams
• Intended to provide full audit trails for regulated industries
• Integration model designed to support 50+ common business software connectors